Job Role
CRISIS LINE LEAD
Roles & Responsibilities
What we are looking for
What's in it for you?
We are looking to hire a Crisis Line Lead to ensure smooth functioning of the Crisis Line and Counselling Centre, and build a strong NGO network within and outside Pune, for Aks Foundation.
- Ensure that the Crisis Line is functioning at all times
- Respond to any messages received directly on the Crisis Line
- Identify prospective Crisis Line Volunteers (CL Volunteer)
- Prepare training schedules and conduct training programs for CL Volunteers
- Prepare training tools and materials (presentations, videos, etc) for the CL Volunteers
- Collate and record training feedback from the CL Volunteers and improvise on trainings, if required
- Prepare the monthly roster for the CL Volunteers and coordinate any shift swaps as required
- Forward calls to the CL Volunteers as per the monthly roster
- Liaise with the Legal team when required
- Liaise with the Community Education Lead (CE Lead), Operations Head and Childline for any POCSO cases reported vide the Crisis Line or Community Education program
- Ensure the smooth function of the Aks Counselling Centre
- Meet with clients when they request for a personal meeting
- Schedule and conduct face to face counselling sessions as requested by clients
- Overlook the tasks of the Aks Crisis Line Interns
- Monitor and keep the Crisis Line calls database updated
- Update counselling follow up sheets regularly
- Maintain utmost confidentiality on each case
- Collate information and prepare quarterly reports for benefactors, the Executive Director or Board of Directors
- Execute any task assigned by the Operations Head
- Effectively demonstrating the mission, vision, and values of Aks Foundation on a daily basis
We are looking for a dynamic individual who will take ownership of the smooth functioning of the Crisis Line at Aks Foundation.
- Bachelor’s degree
- 1 years experience (preferably with an NGO)
- Proficient language skills - English & Hindi (Marathi would be an advantage) - spoken and written
- Well versed in MS Office
- Good presentation and organising skills
- Attention to detail
- Goal oriented and proactive
- Team player
- Strong belief in Aks Foundation’s vision, mission, and core values
- The opportunity to work on a dynamic role where every day is an exciting new day; reaching out and helping people and making a difference in their lives
- Shortened work house (5 days a week - 7 hours a day)
- Flexible work timings
- Opportunity to expand and learn new things across the verticals under the Aks Foundation..